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PRIVACY POLICY

Our Privacy Policy - Your Privacy Rights

Last Updated: Dec. 13, 2024

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This Privacy Policy applies to the sites and apps where it appears.

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This Policy describes how we treat personal information we collect both online and offline. This includes on our websites and in our apps. It also includes at our box offices or in phone or email interactions you have with us. 

Our Privacy Policy has been designed with you in mind. How the policy applies to you will depend on the way in which you interact with us. For example, if you:

  1. Purchase a ticket from us, we will use the information you provide us to fulfill our obligations to you in delivering that service, and, where permitted, keep you up to date about other events that may be of interest to you; and

  2. When you browse our sites, we use cookies to tailor your experience and hopefully provide you with a seamless experience.

What Information We Have & Where We Get It

  • We collect information from and about you.

  • Contact and billing information. When you create an account, buy a ticket or have a ticket transferred to you by a friend, we will collect your contact and billing information, such as your name, street address, zip code, email, phone number and credit card number.

  • Information you post. We collect information you post in a public space on our website or on a third-party social media site.

  • Demographic information. We might collect information like your age range, race, or gender, or information about events you like or products you buy. We might collect this as part of a survey, for example.

  • Accessibility Information. We may collect details of your health requirements if you have accessibility requirements when attending events.

  • We collect information in different ways.

  • We collect information directly from you For example, if you buy tickets or register for a promotion. We also collect information if you post a comment on our websites or ask us a question.

  • We collect information from you passively. We use tracking tools like browser cookies and web beacons. We also collect information from our apps.

  • We get information about you from third parties. For example, if you use a social media feature within our websites or apps or post to a social media platform, the social media site will give us some information about you.

How We Use Your Information & Why

We use information as disclosed and described here.

  • We use information to provide you with products and services. We use your information to process your order and provide you with customer support. This includes sending you emails about your account or a ticket purchase. We might also contact you about this policy or our website terms.

  • We use information to respond to your requests or questions. For example, we might use your information to confirm your registration for an event or contest. You may give us your friend's information, for example via our referral service to tell a friend about our website or to purchase a gift card. We will only use your friend's information to provide services you requested. Your friend may contact us at info@shopbebig.com to ask us to delete their information.

  • We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

  • We may use your information to make our website, products, and services better. We may combine information we get from you with information about you we get from third parties.

  • We use information for marketing purposes For example, we might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we'll enroll you in our newsletter. To learn about your choices for these communications, read the Your Choices & Rights section below.

  • We may also use push notifications on our mobile apps. We may use push notifications and your location information in our apps to send you alerts regarding local events.

  • We use information as otherwise permitted by law or as we may notify you. We keep your information as long as it is necessary or relevant for our business. We also keep information to resolve disputes, enforce our agreements and otherwise required by law.


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Who We Share Your Data With & Why

  • We may share information with third parties.

  • We will share information with third parties who perform services on our behalf. For example, we share information with vendors who help us manage our IT infrastructure or who fulfill your purchases. Some vendors may be located outside of the United States.

  • We will share information with third parties who sell products or services to you. We will disclose your information to a ticket buyer or seller for order fulfillment purposes if you buy or sell tickets via our resale platform, or with a third party who provides you with ticket insurance or merchandise, for example.

  • We may share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may also share information if a government agency or investigatory body requests it. Or, we might also share information when we are investigating potential fraud.

  • We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.

  • We may share your information for reasons not described in this policy. We will tell you before we do this.

Looking After Your Information

We use standard security measures.

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We have security measures in place to protect your information. The standard security measures we use will depend on the type of information collected. However, the Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. If you think that an unauthorized account has been created using your name, contact us at the address below.

 

We store information both in  the United States.

If you live outside of the United States, you understand and agree that we may transfer your information to the United States. This site is subject to United States laws, which may not afford the same level of protection of those in your country.

We may link to third party sites or services we don't control.

If you click on one of those links, you will be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third-party sites. Our site may also serve third-party content that contains their own cookies or tracking technologies.  We do not control the use of those technologies.

Contact Us

Please contact us if you have more questions.

If you have any questions about this Policy or other privacy concerns, you can email us at info@shopbebig.com. Please do not include your credit card number or other sensitive information in your email.

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What we will do if there is an update to this policy:

From time to time we may change our privacy practices. We will notify you of any material changes to this policy as may be required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

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